Return & Refund Policy - Dreamgoo Shop

At Dreamgoo Shop, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple returns and refunds process to make things right

1. Refund & Return Window

You may request a refund, replacement, or return within 30 days of delivery.

To be eligible:

• Items must be unused and in original condition

• Items should include original packaging, tags, and accessories

• Proof of purchase (order number) must be provided

2. When You Can Request a Refund or Replacement

Refunds or replacements are available if:

• The item arrived damaged or defective

• You received the wrong product, color, or size

• The order was lost in transit or not delivered within the expected time

3. How to Request a Return or Refund

To start a request:

1. Contact our support team at dreamgooshop.com

2. Include:

• Your order number

• A clear photo or video of the issue (if applicable)

• Reason for the refund or replacement

We will review your request within 1–3 business days and provide instructions on next steps

4. Return Shipping Costs

• If the return is due to an error on our part (damaged or wrong item), we cover return shipping costs.

• If the return is for personal reasons (e.g., changed mind), customers are responsible for return shipping.

• In some cases, we may offer a partial refund instead of a return if shipping is impractical

5. Return Process

1. Once your return request is approved, you will receive instructions for returning the item.

2. Items must be returned within 30 days of delivery.

3. Once the item is received and inspected, we will issue a refund or replacement.

4. Refunds are processed to the original payment method within 3–7 business days after inspection

6. Special Notes

• Some products may not be eligible for return (e.g., personalized or custom items).

• Return shipping for international orders may take longer, and we may offer alternatives such as partial refunds or replacements when necessary.

• If a package is damaged during shipping, please provide photographic evidence promptly

7. Order Cancellations

Orders may be canceled before shipment. Once shipped, cancellations follow the return/refund process above

8. Contact Us

📇 +44 7400 734919

📧 Email: dreamgooshop001@gmail.com

📱 Customer Support Hours: Mon–Fri, 9:00 AM – 6:00 PM [Your Time Zone